> Frequently Asked Questions RCA IP160

RCA DECT IP160 and IP060

Q&A for the RCA DECT IP Phone IP160

 1.  How many sip accounts can be registered in a base station?

Sip Account Register in a Base Station. The system allows up to 8 SIP accounts. The unit can only handle six handsets, but you could have one handset with more than one active SIP account.

 2.  Can Dect IP Phone IP160 register other handset unit?

 Yes, the IP Phone IP160 can register up to Six (6) handsets The compatible handset is the IP060.

3.  How can I access to the IP160 phone web interface?

 Phone Web Interface

  1. Press  soft key “Ok”, to access main menu.
  2. Select Status > Network Status. Check IP address.
  3. Open a web browser on your computer. Enter http:// and the IP address in the address bar and confirm.
  4. Default login and password are “admin/7227” for administrator and “userx/7227” for users, x will be replaced for the quantity of phones installed to the base IP160, for example, if it is the second handset installed the "x" will be replaced for number 2.
  5. Minimum config is sip account. Select System, SIP Account Management. Check administrator guide for details.

 

Note: you can also configure sip account using the handset keypad. Go to Menu > Settings > VoIP Account Setup 

4.  How to make a call with the IP160?

  1. Making a Call Pre-dialing: enter the phone number and press soft key “Accept calls Handsfree mode Select line”.
  2. Direct dialing: press soft key “Accept calls Handsfree mode Select line” Enter the phone number.
  3. Handsfree: enter the phone number and press soft key “Accept calls Handsfree mode Select line” twice.
  4. Headset: connect the headset to the phone, enter a phone number and press soft key “Accept calls Handsfree mode Select line”.

 

Note: to place a call from a specific line, make a long press on softkey “Accept calls Handsfree mode Select line”, select the desired line and press soft key“Ok”.

5.  How to dial an extension with an RcaIP160?

Extension Dialing

Dial the 3-digit extension and press soft key “Accept calls Handsfree mode Select line”.

6.  How to answer a call with an Rca IP160?

Accepting a call

  1. Handset mode: press soft key “Accept calls Handsfree mode Select line”.
  2. Headset mode: press soft key “Accept calls Handsfree mode Select line”.
  3. Handsfree mode: press soft key “Accept calls Handsfree mode Select line” twice.

 

7.  How to put a call on hold with the Rca IP160?

Putting a call on hold

  1. Select Hold with navigator and press soft key “Ok”.
  2. To retrieve the call, select Unhold with navigator and press soft key “Ok”.

 

Note: Note: with more than one active call, select call with Switch softkey .

8.  How enable a three-party conference call with the Rca IP160?

Three -party Conference

  1. Once in line with 1st caller, press 2nd Call softkey, then select the type of call and press soft key “Ok”.
  2. Dial 2nd party number or select handset and press soft key “Ok”.

 

Note: you may be asked to select the line to use for the second call.

9.  How can I transfer a call with the Rca IP160?

 

Call Transfer, Attended transfer:

  1. Once in line with 1st caller, press 2nd Call softkey, then select the type of call and press soft key “Ok”.
  2. Dial the second telephone number or select handset.
  3. When the call is answered, select Transfer from the call options list to complete the transfer.

 

Blind transfer:

  1. Once in line with 1st caller, press Transfer softkey.
  2. Dial the destination telephone number and press Transfer soft key.

 

Handset to handset transfer:

  1. Once in line with 1st caller, press 2nd Call soft key, then select Intercom.
  2. Select the handset to transfer the call to and press Transfer.

 

10.  How to forward a call with Rca IP160?

Call Forward

  1. Press soft key “Ok”, to open the main menu. Select Services > Call Forward.
  2. Select the line for which you want to set call forward.
  3. Then select the type of call forward.
  4. Set the status to enabled/disabled, fill in destination number and press soft key “Ok”.


11.  How to locate the handsets and make an internal call to another handset with Rca IP160? 

Paging and Intercom 

  1. To locate your handset, press the paging key “icon phone” on the base. Press again to cancel.
  2. To make an internal call to another handset, press INT key, select the desired handset from the list and press soft key “Ok”.


12.   How can I setup a Language Selection with Rca IP160?

Language Selection

1-    Press soft key “Ok” to open main menu. Select Settings > Language.

2-    Select the desired language and press soft key “Ok”.          

13. How can I gain access to the Phonebook and Add a New Entry?

Phonebook

Access Phonebook:

  1. Press the “select” icon Book, in phone display (like to open book).
  2. Select the Directory type.
  3. Select a contact and press Options soft key to select an operation.

 

Add New Entry:

  1. Press the “select”  icon Book, in phone display (like to open book).
  2. Select the Directory type.
  3. Select Options and press Add soft key to add a new entry.
  4. Enter first name, last name and numbers
  5. Press Save soft key.

 

14. How can I Redial a number with the Rca IP160?

Redial

  1. Press soft key “Redial” (Up Arrow).
  2. Highlight a record.
  3. Press soft key Accept calls Handsfree mode Select line  to make the call, you may select the line by long pressing Accept calls Handsfree mode Select line.

 

15.  How to enable the function Do Not Disturb (DND) on the Rca IP160?

Do Not Disturb (DND)

  1. Press soft key “Ok”, select Services > DND.
  2. Select the line from where you want to set DND (Do not disturb) feature.
  3. Select Activate and press soft key “Ok”.      

 

16.  How to retrieve a message from the Voicemail with the Rca IP160?

Voicemail

  1. Press soft key “Voicemail” to access voicemail or
  2. Go to Menu > Voicemail to check the number of messages pending to be listened.
  3. Press Call softkey to retrieve your messages.

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